1 Message
forum customer service
I truly don't understand how comcast stays in business. Every call and every chat is always over an hour long. And rarely do you get the answers you need. 1 hour to ask about lowering rates. I got so frustrated I said just cancel my current package give me the basic package. I went on the chat line tonight regretting removing the package. I wanted to put it back on until I could switch to AT&T. I was transferred 4 times. 1 1/2 hours later still not done!! Then it asks if you want to download the transcript of the call!! Guess what! It won't down load. How is it possible there still in business. Until we stop using them they will continue to not care about their customers. It's time to demand better service. Shame on them. I deal with 50+ companies this by far is the worst company i.ve ever encountered
Again
Expert
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31.6K Messages
2 years ago
@user_xoj535
Unfortunately the package that you had before you canceled is no longer available. If you go through an agent they set up something tailored specifically to you, and once you cancel it, it's gone.
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XfinityAldrik
Official Employee
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2.2K Messages
2 years ago
Thank you for reaching out to us @user_xoj535, this is not the experience we want you to have. As our amazing Expert Again mentioned, we try to find the best promotion tailored to your needs. We want to make sure we find the best package the first time to avoid missing something like an important channel being watched or incorrectly repackaging you into the wrong speed tier inadequate for how your household utilizes the internet. Sometimes, finding what’s right can take time, but we hope that it prevents having to start over again after a few days, weeks, or months.
Could you please send our team a direct message with your full name and full address? Our team would love to take a further look. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
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