Visitor
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1 Message
Former customer, would like cable disconnected from home exterior.
Hi, we no longer subscribe to xfinity and would like the box and cable on the exterior of the home removed. Can someone come out to do this?
Visitor
•
1 Message
Hi, we no longer subscribe to xfinity and would like the box and cable on the exterior of the home removed. Can someone come out to do this?
XfinityNatalie
Official Employee
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922 Messages
8 hours ago
Greetings, user_zoh12x! Thanks for reaching out with your box removal request. We would be more than happy to assist you with this matter. We will need to access your account to review your request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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