Former Comcast Employee — Account Repackaging After Courtesy Services

Hello, 

I’m a former Comcast employee who worked for Comcast for 9 years and was an impacted employee as part of the 2025 division restructure. While employed, the only Comcast service I had was through the Employee Courtesy Services program.

After leaving Comcast, my account was transitioned from Courtesy Services to a regular consumer plan/EDP pricing.

I would like to remain an Xfinity customer, but the current pricing is substantially higher than the promotional pricing I see being offered to other customers. I have contacted regular customer service several times, but they have not been able to offer me any meaningful promotional or repackaging options.

I am not looking to cancel my service or transfer the account to my wife. I would prefer to keep the account in my name and continue my service with Xfinity.

Could the Xfinity Digital Care team please review my account and see whether there are any current residential promotions, loyalty offers, or repackaging options available for my account/address now that I am a former Comcast employee?

I would appreciate having someone with the ability to review the account and available offers take a look rather than simply directing me back to standard customer service.

Thank you.