Fireguy15's profile

Visitor

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1 Message

10/12/2026 6:05 PM

Formal Request to Cancel Xfinity Service

I am requesting cancellation of my Xfinity service effective immediately, 10/12/2026.

Please process this request and provide the following information in writing:

  1. Confirmation of my service cancellation.
  2. The effective cancellation date.
  3. Any remaining balance or final charges.
  4. Instructions for returning any Xfinity-owned equipment.
  5. A cancellation confirmation number.

I do not wish to receive retention offers or discuss alternative service plans.

I would prefer to complete this entire process through written communication without a telephone call.

Please confirm receipt of this request and advise what information is needed to finalize the cancellation.

Please also cancel the callback that was already scheduled for 10/15 between 12:00 and 12:30PM.

Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

3.9K Messages

11 hours ago

Thanks for posting on our community forums, Fireguy15. I'm sorry to hear you'd like to cancel the account. We can help with your request. Could you please send our team a Direct Message with your name and service address?
 
To send a Direct Message:

 

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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