Visitor
•
1 Message
Formal Request to Cancel Xfinity Service
I am requesting cancellation of my Xfinity service effective immediately, 10/12/2026.
Please process this request and provide the following information in writing:
- Confirmation of my service cancellation.
- The effective cancellation date.
- Any remaining balance or final charges.
- Instructions for returning any Xfinity-owned equipment.
- A cancellation confirmation number.
I do not wish to receive retention offers or discuss alternative service plans.
I would prefer to complete this entire process through written communication without a telephone call.
Please confirm receipt of this request and advise what information is needed to finalize the cancellation.
Please also cancel the callback that was already scheduled for 10/15 between 12:00 and 12:30PM.
Thank you.


XfinityDilary
Official Employee
•
3.9K Messages
11 hours ago
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0