Formal Request: Resolution of Billing Errors - Account #[Edited]

I am writing to formally request the resolution of billing discrepancies on my account (#[Edited: "Personal Information"]) due to unprocessed deactivation requests.

Issue Summary
1. **Unauthorized Charges (Three Lines)**
- **Requested Deactivation:** January 2025
- **Actual Deactivation:** June 25, 2025
- **Refund Requested:** 5.5 months of charges (February 1 – June 25, 2025).

2. **Line 6684 Extended Service**
- **Scheduled Deactivation:** May 2025
- **Actual Deactivation:** June 25, 2025
- **Refund Requested:** 1.5 months of additional charges.

3. **Pending Credits**
- iPhone 14 trade-in credit (submitted January 2025)
- $30 courtesy credit (issued by Representative Anna)

Requested Resolution
1. Process refunds for unauthorized charges.
2. Provide written confirmation that only **two active lines remain: [Edited: "Personal Information"] & [Edited: "Personal Information"]**.
3. Apply and verify pending credits in writing.
4. Provide an itemized statement of all adjustments.

As a long-standing customer, I expect resolution by **July 5, 2025**. I can be reached at **[Edited: "Personal Information"]** for any urgent clarifications.