Formal report of staff member

I am writing to formally report a staff member named Samuel regarding an extremely unprofessional and disrespectful interaction I had with him.

From the beginning of the conversation, Samuel was rude and dismissive toward me. I contacted Xfinity to ask about the discounted Wi-Fi plan that costs $15 per month. When I asked about the offer, his attitude became increasingly rude and disrespectful. Because I felt uncomfortable continuing the conversation, I ended the call because I wanted to speak with another representative.

After I disconnected the call, Samuel left me a voicemail that was completely inappropriate and unprofessional. In the voicemail, he stated:

“Samuel from Xfinity. Well, stop calling people like that and disconnecting calls as well. You have to listen to someone. You’re looking for a discounted price internet and you’re behaving like you’re getting the internet for like, you know, $300, $400.”

I find this behavior unacceptable, especially from someone representing Xfinity. Customers should be treated with patience, professionalism, and respect regardless of the service or price they are asking about.

I am requesting that this incident be reviewed, including the voicemail he left me, and that appropriate action be taken regarding Samuel’s conduct. I also plan to contact corporate to formally report this experience.

I hope Xfinity takes this complaint seriously and addresses this matter appropriately. No customer should be spoken to or treated this way by a representative.