Visitor
•
1 Message
Formal Notice of Dispute
Subject: Formal Notice of Dispute — Discharged Bankruptcy Debt and Unsubstantiated Mobile Equipment Charge
I am requesting immediate legal and executive review of Xfinity's refusal to allow me to establish new mobile service without paying a disputed $107 balance.
The balance allegedly originated in 2023–2024. Xfinity was listed as a creditor in my Chapter 7 bankruptcy, and I received my discharge in January 2026.
Despite this, Xfinity Mobile representatives have repeatedly informed me that I must pay the $107 because it involves mobile device equipment and that bankruptcy does not eliminate my obligation.
I have never purchased, financed, or received a mobile device through Xfinity.
I formally request:
1. Documentation establishing the origin and validity of the alleged $107 equipment charge.
2. A legal explanation of why Xfinity considers this pre-bankruptcy balance personally collectible after discharge.
3. Correction of any inaccurate equipment charges or account records.
4. Review of whether the requirement to pay this balance constitutes an improper attempt to collect a discharged debt under 11 U.S.C. § 524.
5. Reconsideration of my eligibility to establish new Xfinity Mobile service without paying the disputed amount.
6. A written determination from Comcast's legal or executive resolution department.
I have attempted to resolve this directly with customer service without success.
Please preserve relevant account records, recordings, and communications. I reserve my rights under federal bankruptcy law and request written acknowledgment of this dispute.
XfinityMelinda
Official Employee
•
459 Messages
6 hours ago
Hello @Lhubbard4317, thank you for bringing this to our attention and posting on our Community Forum. We understand why you’d want clarity around the $107 balance and how it’s affecting your ability to establish new Xfinity Mobile service. We’d be glad to take a closer look and help determine the next steps.
When you’re ready, reach out to us so that we can review your account and check what's going on.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0