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user_zl88vu
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Thursday, July 30th, 2026 7:25 PM

Formal Dispute of Early Termination Fee

To Xfinity Billing & Dispute Resolution,

I am writing to formally dispute the Early Termination Fee (ETF) assessed to my account following the cancellation of my internet service.

I never authorized, consented to, or electronically signed a multi-year contract or term agreement for this account. Furthermore, my online account portal under Legal Agreements & Contracts shows no record of a signed or active contract.

Because I did not agree to a term contract, charging an Early Termination Fee is unauthorized and invalid.

I request that you take one of the following actions immediately:

  1. Provide written proof of authorization: Supply the exact date, time, and recorded electronic signature/verification showing my explicit consent to a binding term agreement; OR
  2. Waive the fee: Fully credit and remove the Early Termination Fee from my final balance due.

Please review my account record and provide a response confirming the fee waiver or the requested contract documentation within 14 days of receiving this letter.

Sincerely,

William Bevan

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13 hours ago

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XfinityAdrienne

Official Employee

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2.1K Messages

13 hours ago

Hey there, @user_zl88vu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the fees associated with cancelling your account, it certainly is not what we want for our customers. I would be more than happy to dive into the account further and ensure everything is resolved with the fee. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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