Visitor
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1 Message
Formal Dispute: Device Lost in Transit / Non-Receipt of Equipment
Hello Xfinity Support,
I am writing to formally dispute the Customer Agreement and billing for an iPhone (Model: [Insert Model]) on my account. The device was ordered on [Date] but was never delivered or activated. It has now been over 30 days, and the equipment remains lost.
I am writing to formally dispute the Customer Agreement and billing for an iPhone (Model: [Insert Model]) on my account. The device was ordered on [Date] but was never delivered or activated. It has now been over 30 days, and the equipment remains lost.
I have made multiple attempts to resolve this via phone with no success. As I never received the merchandise, the conditions for a binding agreement have not been met. I am requesting:
- Immediate cancellation of the mobile line and associated Customer Agreement.
- Full waiver of the device balance.
- Refund of any monthly device or service fees charged to date.
Attached is my police report/carrier claim number: [Insert Number]. Please escalate this to the Executive Resolutions team for immediate closure.
Thank you,
Jeremy [Edited: "Personal Information"]
XfinityVianney
Official Employee
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2.6K Messages
10 hours ago
Thank you for reaching out. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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