Formal complaint

Hello. I’ve been a loyal customer for 10+ years only to be treated like my hard working money doesn’t matter! I’ve been hung up on and kicked out of chatting with an agent almost 8 times! It’s ridiculous I can’t even chat or schedule a call with customer service to speak about how rude and unprofessional the agents were! I pay almost $300 a month only for my service to half way work most times. The bill get higher each month and no one seems to know why! I have emailed corporate to lodge a formal complaint and plan on doing so until I can reach someone who can assist me!

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XfinityThomasA

Official Employee

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3.8K Messages

13 hours ago

Devon05 - Thank you for taking the time to share your concerns with us. This is not the experience we want for any customer, and we sincerely appreciate you bringing this matter to our attention. We'd like the opportunity to gather all the details surrounding this experience, ensure your feedback is documented, and share it with the appropriate team for review. We'll do everything we can to help and make sure your concerns are properly addressed.

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Customer Service

Devon05

Formal complaint

XfinityThomasA

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