Visitor
•
3 Messages
FORMAL COMPLAINT
My father is an 87 year old man who is home bound. During a service call today, his converter was exchanged and the remote was not set up. Since there is no way to contact Xfinity quickly, by the time I got an agent, the technician could not return. Now he is on a wait list and cannot change his channels. Next confirmed appointment is 2 days from now. The process of simply contacting Xfinity is too difficult for an elderly person. Even with my help, there is always low confidence that the issue is understood and will be resolved. It is unacceptable that someone could not stop back by his home and resolve his issue.
XfinityAlfonso
Official Employee
•
1.7K Messages
3 days ago
Hello user_okelwd thank you so much for taking the time out of your day to reach us here on behalf of your father. We want to do all we can to help resolve this situation as quickly as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0
user_okelwd
Visitor
•
3 Messages
3 days ago
sent the DM as requested
0
0
user_okelwd
Visitor
•
3 Messages
3 days ago
Direct messaging was no help. Same scripted experience as using the AI chat. I will be finding another provider. It is apparent Xfinity has no ability to help outside of performing scripted troubleshooting and waiting for another appointment when the original work was not completed.
0
0