Visitor
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1 Message
Formal Complaint
I need a phone number and email on where I can file formal complaint. I do not want to be sent to chat assistant in the app. That is what caused this entire problem in the first place. I also do not want to be sent to a general 800 number.
XfinityAmira
Official Employee
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4.1K Messages
3 days ago
Hi user_dqaxej! Thanks for taking the time to reach out on our Forum regarding your formal complaint. I am sorry for any complications you have experienced thus far trying to get assistance with this. My team can absolutely assist/support you with this. Other than the 1800-Xfinity number, we do not have a direct phone number or email for you to contact, but my team can help.
If you would like to tell us more and discuss your complaint privately, please send us a Direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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