Formal Complaint – Unprofessional and Disrespectful Conduct by Xfinity Technician

To Whom It May Concern,

I am writing to lodge a formal complaint regarding the appalling conduct of the Xfinity technician who visited our home today. The technician’s behavior was unprofessional, disrespectful, and completely unacceptable—especially toward my wife, who was treated rudely and dismissively throughout the entire interaction.

Rather than providing assistance, the technician stated bluntly that he “doesn’t care” if we switch providers and made no effort whatsoever to address or diagnose the issue we reported. He performed no checks, offered no explanations, and left without resolving anything. His demeanor was arrogant and indifferent, displaying a complete disregard for both customer service standards and basic respect.

After years as loyal Xfinity customers, this experience has completely eroded any confidence we had in your company. It is unacceptable that a representative of Xfinity would speak to a customer’s spouse with such open disrespect and apathy.

Because of this incident, we will be terminating our Xfinity service by the end of this week and transitioning to Starlink. I am requesting that this complaint be formally documented and escalated to management for review.

A written acknowledgment and an explanation of what corrective actions will be taken would be appropriate and expected.