Formal Complaint – Unfinished Xfinity Cable Installation on My Property for Two Months

To Xfinity,

I am writing to formally complain about an unfinished cable installation on my property that has been left unresolved for approximately two months.

An Xfinity cable was installed across my property and appears to connect to another utility box or connection point elsewhere. However, the work was never completed, and the cable has simply been left on my property without any explanation or follow-up.

It is unacceptable to leave installation work unfinished for this length of time without communicating with the property owner or providing a timeline for completion.

I am requesting that Xfinity take immediate action to resolve this matter. Specifically, I expect one of the following:

1. Complete the installation: Send a technician to finish the work and properly secure and route the cable.

2. Close the project: If the installation is no longer needed, formally close the work order.

3. Remove the cable: If Xfinity does not intend to complete the installation, remove the cable entirely and restore my property to its original condition.

Please have the appropriate department investigate this matter, identify the work order associated with this cable, and arrange for a technician to address it.

I would appreciate written confirmation within five business days, including a clear timeline for resolving the issue.

I expect Xfinity to take responsibility for its work and not leave infrastructure or unfinished installations on private property indefinitely.

Thank you for your prompt attention.

Sincerely,