Visitor
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1 Message
Formal complaint – unable to contact customer service during outage
My internet has been down since this morning. I understand there is an outage, but my complaint is about Xfinity customer service, not troubleshooting.
Your phone system and Xfinity Assistant are refusing to let me speak with a live representative because there is an outage at my address. The Assistant specifically tells me that I will only be able to connect with an agent after the outage clears.
I have very poor cellular reception at home and without Wi-Fi I effectively have no reliable phone or internet connection. I had to go outside just to get enough cellular signal to contact Xfinity.
I need this complaint documented and I need to speak with a representative. Please have Xfinity Support contact me by Direct Message.
XfinityOrlandoM
Official Employee
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3.8K Messages
2 days ago
@user_hwykac
Thanks for reaching out to us. We do apologize for any inconvenience you had reaching out to an Xfinity agent.
We're here to help; you've reached the right team that can assist you with all your needs.
Your cellular reception depends on your location relative to the towers, so if you have low cell reception at your home only with your mobile services, then it's an issue with your location and your home and you may need some type of cellular booster to boost your signal while you're at home
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