Formal complaint + security concern from July 8 support chat

I need to file a formal complaint and security report about a support chat on July 8. An agent sent me a link asking me to enter my Social Security number, and others asked for my phone's IMEI to open a mobile line I never requested. They also tried to offer "too good to be true deals" then dropped when pressed. Please have someone escalate this to your Security/CSA team.

I have sent an email to abuse@comcast.net and submitted a form on support.xfinity.com/svp-contact-form

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XfinityVianney

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2.8K Messages

10 days ago

user_ycltc2, thank you for reaching out and creating a new post. I also see you sent us a direct message, and I'll follow up there shortly. As a heads up, it is a violation of the community guidelines to send an unsolicited direct message. We ask that you please wait for our reply on your public, so we can better track your concern. That said, I completely understand your eagerness for help. I'll reach back within our message with more help.

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user_ycltc2

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2 Messages

No, it was not answered at all

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10 days ago

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user_ycltc2

Formal complaint + security concern from July 8 support chat

XfinityVianney

user_ycltc2

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