**FORMAL COMPLAINT – Request for Executive\-Level Escalation – Xfinity Stream App**

To Xfinity Executive Customer Relations:

I am requesting that this complaint be escalated to the highest appropriate level of customer support and technical management.

I have experienced repeated failures with the Xfinity Stream app. The latest problem produces the following message:

Sign-in failure – Error L081V-GR9S1

I can successfully sign into my Xfinity account using Safari on my iPhone, but the Xfinity Stream app continues to fail.

This strongly suggests that the problem is not simply an incorrect password or an inability to access my Xfinity account.

I have already spent considerable time attempting to resolve these problems, including following troubleshooting instructions. I am frustrated that a service I pay for is not functioning properly.

I am requesting:

1. Review of my account and the Xfinity Stream authentication problem.

2. Escalation to technical personnel familiar with the Xfinity Stream app, rather than another round of basic troubleshooting.

3. An explanation of what is causing error L081V-GR9S1.

4. A specific plan and timetable for correcting the problem.

5. A case or reference number and confirmation that this complaint has reached management.

I would appreciate a direct response from someone empowered to investigate and resolve this issue.

I have been a paying Xfinity customer and expect the services I pay for to work reliably.

Please treat this as a formal customer complaint requiring management attention.

Thank you.