Formal Complaint Regarding Representative Conduct

Dear Comcast Customer Service,

I am writing to file a formal complaint regarding a call I received from one of your representatives on September 16, 2025, at approximately 5:30 a.m./p.m. During this call, I explained that I had recently lost my brother and was not in a position to discuss or make a payment at that time. Despite sharing my circumstances, the representative continued to pressure me for payment and repeatedly stated that if a payment was not made by the 30th, my account would be permanently closed and could only be reopened with a credit check and deposit.

What made this experience even more distressing was that, after I explained my circumstances and declined to discuss payment further, the representative still pressed for payment and then asked me, “Well, do you want me to just close the account?” I found this comment to be extremely insensitive and dismissive, especially during such a difficult personal time.

While I understand that policies must be communicated, I believe customers deserve compassion, patience, and respect—particularly when dealing with grief or hardship.

I am requesting the following:

1. A review of this representative’s conduct and additional training if necessary.
2. Assurance that no further harassing, dismissive, or insensitive calls will be made to me, especially at inappropriate hours.
3. Clarification of my account status and available options so that I may resolve this matter without unnecessary stress.

I value the services Comcast provides, but I also expect to be treated with professionalism and respect. I trust that this issue will be taken seriously and handled promptly.

Thank you for your time and attention to this matter.