Formal Complaint Regarding Excessive Charges on Account Ending in

Dear Xfinity Customer Relations,

I am writing to formally express my disappointment and concern regarding my account ending in <Edited for Personal Information>.

I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and consistent with my payments, yet I currently receive no discounts or senior consideration on my account.

It is very troubling to feel that seniors, especially those with disabilities, are being charged such high monthly rates without meaningful assistance or loyalty recognition. I believe this situation deserves serious review and correction.

I respectfully request that my account be evaluated immediately for any available senior, disability, loyalty, or long-term customer discounts. I would also appreciate a detailed explanation of why my internet-only service continues to cost over $100 per month.

I have been a faithful customer, and I expect fair and equitable treatment. Please respond promptly with a resolution.