Visitor
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2 Messages
Formal Complaint - Lying Rep
When I called in to cancel they offered a promo to upgrade my Internet and get a free mobile line. Also if I ported a number in they would give me credit towards a new phone. I questioned the agreement form and they said don't worry and it would be right when I ported the number in.
Fast forward, called in today and they said they can't do anything and I needed a premium line to get the phone credit. Waste of time and energy to port numbers and call in so many times. Looking for proper solution before pulling all my services.
XfinityLinda
Official Employee
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1.8K Messages
1 day ago
Thank you for connecting with us here in our community, @user_5mm5uc. We're sad to hear your experience wasn't the best. We'd be more than happy to review your account again to see if you qualify for any special offers on your account. If you'll allow it, please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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