Formal Complaint – Internet Outage and Unresolved Technical Issues

Hello Xfinity Customer Support,

I’m extremely frustrated with the ongoing problems with your internet service.

Today, I completely lost access to my Wi-Fi network. All my devices suddenly started showing an incorrect password error, even though I have never changed the password. It was originally set up by your technicians.

I spent an hour on the phone with one of your representatives, who couldn’t explain or resolve the issue. I was told someone would contact me, but nobody ever did.

Your online AI assistant is just as frustrating. It repeatedly asks the same questions, says it’s checking my connection, and then stops responding without providing any solution.

I’ve now spent the entire day without internet, and this is not the first time your service has failed. I work from home, and these constant interruptions directly affect my ability to work.

To make matters worse, this service is mandatory and included in my rent at (Edited: Personal information). I’m required to pay for a service that is frequently unreliable, with almost no effective customer support.

I’m requesting an immediate resolution, an explanation of what happened, and a credit for the time I’ve been without service.

Please have someone contact me directly and provide a clear solution.

Thank you,

(Edited: Personal information)