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enbykoda
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Sunday, November 9th, 2025 8:20 AM

Formal complaint, certified letter or legal dispute form?

Should I initiate the formal complaint process with Xfinity through a certified mail letter to Comcast Corporate or through the Send a Dispute form? I will proceed on to the FCC etc. from there if needed, but how does one submit an attempt to resolve issues with Xfinity/Comcast after 6+ months and so much lost time of failed efforts and false promises from live chat?

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29 days ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

29 days ago

 

enbykoda Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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