Visitor
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1 Message
Formal complain
An un-uniformed individual claiming to be an Xfinity tech walked up my driveway into my backyard, refused to identify himself when confronted, and was hostile about easement rights.
Visitor
•
1 Message
An un-uniformed individual claiming to be an Xfinity tech walked up my driveway into my backyard, refused to identify himself when confronted, and was hostile about easement rights.
XfinityMatthew
Official Employee
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2.3K Messages
33 minutes ago
Hello @user_52u4dm Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In the areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. For areas where the cable lines are underground, the easement is usually three to five feet in from the sidewalk/roadway or maybe in a backyard. If you’re concerned about the location or the condition of a pole(s), please contact your public utility company. Any easement that may exist on any property is always noted on the title report for that property. The title report is provided to the property owner at the time of the purchase by the title company. So if your title mentions these easement rights then the tech can access the necessary portion in the backyard to complete his work.
If you are wanting to file a complaint for his behavior or rudeness that is something we can file separately.
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