Formal Complain - [Edited: Personal Information]

@user_zpbno5 

I want to formally complain for the lack of support; I have called Xfinity since Oct 15; for a resolution of a shipping label in a return; they said they sent me something I never received. The return window of the device is Nov 4th; I have called more than 15 times; every day. Every time I call I get a different response you can return it in the store, you can’t return it in the store; I go to the store we can’t help you; call Xfinity. I’ve never experienced first handed an army of people that is “sorry” and that “could not help me”. It appears to be a practice no one seems to be interested in helping my issue [Edit ticket #]. And just let me carry my issue until I just get desperate and give up. I’m very disappointed with this type of company behaviour. I am convinced no one is trying to help me.  

Do you have a UPS store nearby?  If so, you can take the device/equipment there and they will box it and label it for you at no charge for the return.  Make sure you get a receipt, though.

@user_zpbno5 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your return label. I'm happy to take a look, and see what's going on to get you in the right direction for a resolution. Please send us a Direct Message with your name and service address. 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514