Forced to take Equipment that I do NOT Want!

I was offered a FREE upgrade on my modem. Fine. I accepted.

New modem received and I find out I can ONLY activate it via the app.

I do not own a cell phone, so there is no way to activate.

I get on chat and am passed along through THREE different agents who do not seem to understand why i can't use the cell phone that I don't have to download the app and activate the new gateway modem.

FINALLY one of them tells me that he reactivated my old modem and that I can send the new one back, just use the prepaid label in the returns section.

I CALL customer service to verify this information today - YUP...use the prepaid label and you can send your new modem back and continue using the old one.

SO - I print the label and take it to the UPS drop off...NOW I get a series of emails that tell me my new modem is on it's way TO ME, given a tracking number and told to download the app so I can activate when it arrives?!?!

WHAT KIND OF INSANITY IS THIS?!?!

I do NOT want the new modem. I do NOT have a way to activate it. I do NOT want charged for any new services!!! 

What am I supposed to do with this new modem once it arrives? This is carzy!