Visitor
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1 Message
For an email address for the CEO of Comcast
Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down and will not load for over a week. Cannot get any help.
t
EG
Expert
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114.3K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please describe the nature of your issue in detail below, excluding any personal information. A representative will reply to you shortly.
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ruimarkos
Visitor
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2 Messages
3 hours ago
im like 3 hours trying to get some light
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XfinityChristy
Official Employee
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2.5K Messages
3 hours ago
I am truly sorry and completely understand your frustration. The experience you've described is unacceptable and not the experience we want for your customers. I want to assure you that I am here to help you get this resolved now including sharing your frustration.
Since you mentioned you've been unable to access the Xfinity website for over a week, preventing you from getting assistance, let's address that immediately. That alone is a major roadblock. So I can help troubleshoot the website issue or assist you directly with your service complaint, could you please provide a little more detail?
What specifically happens when you try to load the website? (e.g., error message, blank screen, connection timeout).
Are you trying to access the site on a specific device (phone, desktop) or via a specific network (your home Xfinity Wi-Fi)?
I can try to help resolve your website access, so you can manage your account, or if you tell me what the core service issue is, I can try to find a solution for you right now. How would you like to proceed?
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