For an email address for the CEO of Comcast

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Please describe the nature of your issue in detail below, excluding any personal information. A representative will reply to you shortly.

im like 3 hours trying to get some light 

I am truly sorry and completely understand your frustration. The experience you've described is unacceptable and not the experience we want for your customers. I want to assure you that I am here to help you get this resolved now including sharing your frustration. 

Since you mentioned you've been unable to access the Xfinity website for over a week, preventing you from getting assistance, let's address that immediately. That alone is a major roadblock. So I can help troubleshoot the website issue or assist you directly with your service complaint, could you please provide a little more detail?

1. What specifically happens when you try to load the website? (e.g., error message, blank screen, connection timeout).

2. Are you trying to access the site on a specific device (phone, desktop) or via a specific network (your home Xfinity Wi-Fi)?

I can try to help resolve your website access, so you can manage your account, or if you tell me what the core service issue is, I can try to find a solution for you right now. How would you like to proceed?

Requesting call back from CEO company of Comcast

[Edited: "Personal Information"]