For account numbers for same address 911 help

Hello Mr. [Edited: "Personal Information"], how are you? We have a problem with this business it has  four different account numbers with four different modems somebody got selfish either sales or somebody I don’t know what to do. I’m getting the runaround from the retention department. there were two orders that were approved for refund

Account number [Edited: "Personal Information"] this was installed eight months ago 

 

 

 

Account number [Edited: "Personal Information"]. This was installed one day after the above order was installed that is kind of fishy to create two new account numbers in the same week

again, no slight survey was done if the tech went out and did his job correctly he would’ve seen there was a modem already there that’s attached to an account number.

 

there was never a site survey done . If a site survey was done, they would’ve never installed the two modems again, if a site survey was done, he would have seen the  existing two modems on location one that’s been there for four years with zero traffic
The account number is [Edited: "Personal Information"]. This modem has zero traffic and was installed four years ago and if someone did a site survey, they would’ve seen that The modem was not connected from the prior technician. Also, it was attached to an account number. 

this is the first account number that was on the business and this is the main account number [Edited: "Personal Information"]. This had Wi-Fi Pro that was not installed correctly. In fact was not installed at all just left the access points right next to the modem.. 

 

I have been doing communications for years. I have never seen four account numbers for a small business. I have trouble ticket numbers that I’m gonna leave you now.

 

[Edited: "Personal Information"]

 

[Edited: "Personal Information"]
[Edited: "Personal Information"]

 

[Edited: "Personal Information"]

 

[Edited: "Personal Information"]

[Edited: "Personal Information"]

[Edited: "Personal Information"]

[Edited: "Personal Information"]
 This is Stephanie and she is from the retention department and she wants to reverse the two prior credit credits for the last two modems installed eight months ago. 

Trouble ticket [Edited: "Personal Information"]

There’s also an [Edited: "Personal Information"]

There’s also a ticket number [Edited: "Personal Information"]

 

I hope this finds the right person to handle the job. This customer is entitled to refund of four years. For account number [Edited: "Personal Information"]

Their monthly bill was 

 

369 a month I do not know if that was including Tax and rental. For a total of 48 months That equals. $17,712 for four years . this total does not include taxes and rentals for modem. 

 

 

also, the new created account numbers eight months ago

Account number [Edited: "Personal Information"]. The total is.148.90 multiply times eight months equals $1191.00 I do not know if that’s including tax and rental 

 

 

then you have account number [Edited: "Personal Information"] that total is 148.90 multiply times eight months equals 1191. 00. I do not know if that was including tax and rental, 

 

both accounts with the monthly fee of 1 48.90 We’re open in the same week. 

 

what we have hereare sales people getting greedy so they can create different account numbers so they can get their commission from one business owner in a 2500 square building. Also, your technicians did not come in and do a site survey if they did, they would’ve caught the problem earlier also management fumbled the ball that should’ve never happened. They need His bill went down from almost $1300 a month to $219 a month. Everything working great.

I know that the accounts they were opened eight months ago was supposed to be credited along with the account with the modem was not used was also supposed to be credited when I spoke with someone in their retention department named Stephanie she did not like the idea of a refund and create a new ticket numbers. This is where I’m at all the proof is in your guys’s building and I know my clients are ready to go to court for how they were treated and billed. 

  You can contact me at [Edited: "Personal Information"]. I appreciate it