Visitor
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1 Message
Follow-Up on Case #[Edited] – No Email Received
Hello,
I am following up regarding Case #[Edited: "Personal Information"].
During my previous chat with Xfinity support, I was advised multiple times that I would receive an email update within 24 hours after the case notes were updated. As of now, more than 24 hours have passed, and I have not received any email regarding this case.
Since the promised follow-up email was not received, I would appreciate:
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Confirmation of the current status of this case
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An immediate written update on the outcome or next steps
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Verification that my account remains marked as an active billing dispute
Please advise as soon as possible. I am ready to resolve this promptly once a written response is provided.
Thank you for your attention.
EG
Expert
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115.5K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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2.1K Messages
8 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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