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Follow-Up on $300 Gift Card for Ultra-Fast Internet Plan
I signed up for the Ultra-Fast Internet plan ($50/month for two years) under the special student offer as advertised (refer to the attached image). One of the promotional benefits included a $300 gift card upon signing up.
My service was installed on August 31, 2024, and it has now been over six months, yet I have not received the gift card. I would appreciate an update on the status of my reward and any steps I need to take to claim it.
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EG
Expert
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110.2K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.3K Messages
2 months ago
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user_4771pp
1 Message
2 months ago
I’m in the exact same situation. Signed up for the ultra fast internet plan due to the incentive of receiving the $300 giftcard. After having not received the giftcard by mid-February I finally get on the phone with an agent who assured me they will send the giftcard and promises to send an email confirmation within 24-48 hours. Two weeks later and there has been no communication. I get on the phone with a different agent who trys to tell me that xfinity doesn’t offer any such promotion and that the max prepaid card they would ever offer would be $200. This xfinity agent was trying to convince me that it was a scam, but I tried explaining and explaining that it was not a scam as there were employees offering this promotion on every street in the summer. He transferred me to his manager where I explain this situation again and he also tries to tell me that this promotion was a scam. He tells me he’s going to meet with his teams to discuss this and call me back later that day. It’s been 4 days and still no call back. Giving up at this point because there should not be this much hassle to obtain a promised incentive.
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