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BasChana
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Visitor

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10/24/2026 8:08 PM

following up on a maintenance work order

I had a technician visit earlier this week, 10/21/26, who confirmed that my current internet issues are caused by something outside of my home, and that several other houses on the street had also made calls for technicians, all reporting similar issues. I was told the issue was likely to be fixed quickly, but its been a few days, and I do not know how to check on the status of the work order, when it will happen, or even if it has already been completed

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19 hours ago

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XfinityMarcus

Official Employee

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2.5K Messages

19 hours ago

BasChana thank you for using the Xfinity Community Forums page to reach out today. We would be happy to look for updated information on the status of service in your area. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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