Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
XfinityLinda
Official Employee
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2K Messages
2 years ago
Thanks for connecting with us in our community, @user_3ff206. We will continue to assist via your DM.
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Expert
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32.1K Messages
2 years ago
@user_3ff206
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