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Visitor

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2 Messages

Fri, May 7, 2021 1:03 AM

Follow up on cable line bury

I am a new customer as of April 8. My neighbor had internet installed several days later. We live in a fourplex townhome. The tech could only connect my neighbors by connecting from Xfinity hub, across my lawn, over my roof and my neighbor’s roof and down the side of his house. This is totally against our association rules. My neighbor and I have been calling for almost a month..

We have had seven tech/ contractors out, a quality control supervisor, several awesome customer service agents, but I hear the same answer ‘this is not my department’.  The buck has passed again. A Field Supervisor came out yesterday and told me I would hear when this will be scheduled. He had to reach out to his Supervisor who was out but he would call me back.

I am still waiting and wondering ‘why did I choose Comcast?’ 

Responses

Official Employee

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142 Messages

1 m ago

Hello, @user_1b8d9b; I'm sorry to hear about the line laying across your and your neighbor's roofs. I can absolutely look into what's going on and how we can work towards getting this resolved for you. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

@ComcastKaitlan  

My name is [Edited: “Personal Information”]

My neighbor is [Edited: “Personal Information”] not sure of his last name - he is [Edited: “Personal Information”] to help you follow the trail!  Last ticket # I was given was [Edited: “Personal Information”] which I believe is for the bury of lines under the ground.

Thank you!

(edited)

Official Employee

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106 Messages

Hi, @user_1b8d9b! The information you provided was posted publicly. I edited your post to remove your personal information. Please send us a private chat with the information needed. To do so, please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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