Follow up on cable line bury

I am a new customer as of April 8. My neighbor had internet installed several days later. We live in a fourplex townhome. The tech could only connect my neighbors by connecting from Xfinity hub, across my lawn, over my roof and my neighbor’s roof and down the side of his house. This is totally against our association rules. My neighbor and I have been calling for almost a month..

We have had seven tech/ contractors out, a quality control supervisor, several awesome customer service agents, but I hear the same answer ‘this is not my department’.  The buck has passed again. A Field Supervisor came out yesterday and told me I would hear when this will be scheduled. He had to reach out to his Supervisor who was out but he would call me back.

I am still waiting and wondering ‘why did I choose Comcast?’