Follow up for mainline fixes

I have been having intermittent connectivity issues for sometime now with both Wi-Fi and wired connections continuously dropping connection. I had a technician come out on August 26th to look at the issue. The technician identified a box outside of my home that wasn’t transmitting RF signal at an acceptable rate, which was causing my connectivity issues. He said it would require a mainline technician to come out and that it could take up to 10 days. 

So far it has been 10 calendar days and the situation has only further degraded and I can no longer use my Xfinity internet. Is there anyway I can follow up to make sure the order the technician put in is still being tracked, if it’s scheduled, or if it’s complete and did not solve the problem?