Visitor
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2 Messages
Flex box scam
Hello does anyone know if there is any ongoing legal claims regarding xfinity shipping out equipment not requested or needed by the consumer then charging them a fee if the item isn't returned.
Thanks
Visitor
•
2 Messages
Hello does anyone know if there is any ongoing legal claims regarding xfinity shipping out equipment not requested or needed by the consumer then charging them a fee if the item isn't returned.
Thanks
XfinityDilary
Official Employee
•
1.8K Messages
1 year ago
Hello, @user_c731dd. Thanks for posting on our community forums. I'm sorry to hear about your recent experience. We'd be happy to investigate what's going on with the unreturned equipment charge. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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