Flagged house status

I live in a house defined as a duplex that is referred to as apt. A & B on the billing address. My questions are:

1- if one is flagged is the other as well and, if so, wouldn't disconnection occur at the same time?

2 - what are the notification procedures to prevent unexpected disconnection and the duration between the status determination, current resident notification, and disconnection?

3 - can one get these questions answered and an account history summarize and printed at an xfinity store?

Thank you!

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EG

Expert

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112.5K Messages

2 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDuron

Official Employee

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93 Messages

2 days ago

Hello @user_1tpjrp if service is established at the unit each duplex will be treated separately. Are you having a problem trying to set up service?

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user_1tpjrp

Visitor

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2 Messages

No . Actually it is quite the opposite as my service was disconnected due to this status and I have received no notification of it in the app or via email. I had originally, and for good reason, suspected that the cancellation was requested by a fellow tenant who opened up her new account about June 1st at the same address. The cancellation was supposedly scheduled a month in advance (June 25th). After months of trying to figure this out (and hearing many different scenarios presented by numerous call center reps, I heard yesterday for the first time that it was due to flagged status

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19 hours ago

0

XfinityDuron

Official Employee

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93 Messages

Did one of the representatives explain the reason it was flagged? @user_1tpjrp

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19 hours ago

0

Customer Service

user_1tpjrp

Flagged house status

EG

XfinityDuron

user_1tpjrp

XfinityDuron

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