Visitor
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3 Messages
Fix. This. Now. – Throttled Speeds, False Promises, & Upsell Lies
This is me making a stupid post to get a direct message option because the customer service is SO BAD that you have to go thru 7483 hoops to get anyone to pay attention. Hey, xfinity! I've had enough! You've been [Edited: Language] my wallet for what...3.5 yrs at this particular address??? Let me break it down for you. I was upsold equipment I didn't need. Scam. Then, per standard xfinity [Edited: Language], I was conned into "increasing your speed will make it all better!" But, somehow, [Edited: "Inflammatory"] have me on THREE SEPARATE SPEED tiers. I have screenshots. All from the same day. Within minutes of each other. It's funny though. My bill sure [Edited: Language] reflects the most expensive one. It's also funny how your internal speed test claims I'm getting 119% of my speed which magically vaporizes from 1500 to 500 or less the moment it reaches my device. 4 external speed tests all concur that you're full of [Edited: Language] at best. Maybe just a blatant scam all together. I feel like the FCC would be incredibly interested in these screenshots. I suggest a real human with real power to make some DRASTIC CHANGES, including one [Edited: Language] of an apology accompanied by a megapint of refunds contact me inside of 48 hours or the, already drafted emails & posts to the FCC, BBB, & the social medias find their way into the "sent/posted" folder. Oh, & for a communications business, why do I get booted out of chat Every. SINGLE. Time
That I've attempted to resolve this. I'm a working professional. Perhaps, you'd also like to pay my Joseph consult rate for the amt of hours wasted dealing with this garbage.
Tick tock, Xfinity.
Do better.
In a hurry.
XfinityChristy
Official Employee
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2K Messages
5 days ago
@user_x3k83e Hello and thank you for reaching out via our Xfinity Community Forums. I am truly sorry to hear about the incredibly frustrating experience you've had. It's clear we've fallen far short of your expectations with inconsistent speeds, billing issues, chat problems, and with Xumo. This is absolutely not the experience we want for our customers.
I completely understand your anger and why you feel this way. Spending countless hours trying to resolve these complex issues, only to feel unheard, is unacceptable. I genuinely appreciate you reaching out directly.
I want to help get this fixed for you. To begin a thorough review of your account, please send us a direct message with your full name and service address. This will allow me to securely investigate your billing and speed tiers, address the speed discrepancies, and look into the Xumo charge. We're committed to making this right.
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