1 Message
Fix technician charge on account
When I set up my service I was having issues and I contacted customer service, they told me that they had to send out a technician because they couldn’t help me through the chat. I asked if there was a charge for the technician and the representative said no. Now I am seeing I am being billed for this service. Please fix this.
XfinityEricB
Official Employee
•
1.7K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0