Visitor
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3 Messages
Fix Rewards Status PLEASE!
Hi there! I echo this entry: "I've tried multiple different times, but Comcast won't fix my rewards status. I am 'silver' for 2 years, but despite several attempts to get comcast to recognize my overlapping service at my prior address that dates back to 2010, I can't get anyone who cares to fix it. When I call, they reassure they have sent instructions to the rewards team, but nothing ever changes. If you are going to offer a rewards program, why are you not willing to grant accurate status for your long time customers? I am tired of the runaround, can someone actually help?" I've been a customer with Xfinity/Comcast for MANY years and it seems silly that you are only counting the time since I last moved. PLEASE HELP!
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @user_1abed3. Thank you for reaching out and creating this post. We can definitely look into the reward's status for you. Please send us a peer-to-peer message with your name and address to assist you.
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CCEdgardo
Problem Solver
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513 Messages
2 years ago
That is a great question. You can use the message icon on the top of this page to send us a peer-to-peer message. Please type Xfinity Support in the To line to send the message to us.
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