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user_gcqwfs
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Visitor

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7 Messages

Tuesday, June 17th, 2025 4:29 PM

Fix my tv!!!!

After 2 hours on the phone yesterday with a live agent and still no tv she said a technician needs to come to the house.

Question

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Updated 

12 days ago

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user_gcqwfs

Visitor

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7 Messages

12 days ago

Please tell me when technician is coming?

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user_gcqwfs

Visitor

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7 Messages

12 days ago

Do I need to go to the store to complain about this to a live person, not a community or a bot???🤖 

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XfinityRoberto

Official Employee

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1.8K Messages

Hi there, I am sorry to hear that you still do not have TV service. You are in the right place and we are happy to assist you. 

Did you know you can check on your Xfinity technician's status, you can use the Xfinity app to track their estimated time of arrival (ETA) and monitor their progress on a map. You can also view your appointments and their details within the app. 

 
Here's how to check on your Xfinity technician:
 
Using the Xfinity App:
  1. 1. Download and log in:
    Download the Xfinity app on your iOS or Android device and log in with your Xfinity ID and password. 
     
  2. 2. Locate the appointment:
    Go to the "My Account" section and find the "Appointments" or "Support tickets" section. 
     
  3. 3. Track the technician:
    If you have an upcoming appointment, you should see the technician's estimated time of arrival (ETA) and be able to monitor their progress on a map.
     
Other ways to check:
  • Check the Support Page:
    .Opens in new tab
    You can also check your support tickets, including appointments, on the Xfinity Support Page.
  • Sign up for text updates:
    .Opens in new tab
    If you provided your mobile number during scheduling, you may receive text updates about the technician's ETA and status. 
     
  • Use Xfinity Assistant:
    .Opens in new tab
    The Xfinity Assistant can also provide information about your appointment and connect you with an agent if needed. 
     
Important reminders:
  • Technicians may run behind schedule due to previous appointments taking longer than expected. 
     
  • It's a good idea to have someone 18 or older present during the appointment and to secure pets in a safe place, Xfinity. 
     
 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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EG

Expert

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111.3K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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