What issue are you running into when trying to send us a Direct Message? We are happy to help, but need account information in DM to locate the account to see what we need to do.
@XfinityEricB it is just giving me the assistant and not letting me chat with anyone live the customer service reps on the phone said they can’t help me and now it is stating it’s experiencing technical difficulties. This is horrible
XfinityEricB
Official Employee
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2.3K Messages
15 days ago
What issue are you running into when trying to send us a Direct Message? We are happy to help, but need account information in DM to locate the account to see what we need to do.
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user_f4tqy8
Visitor
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13 Messages
15 days ago
I have proof of the texts from the chat and I cannot attach them for you to view
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