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user_pih7t0
1st Topic

Visitor

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3 Messages

Tuesday, September 9th, 2025

Closed

First time activation won't work

Tried to activate as a new customer for the first time and keep getting the "something is wrong" message. Please help me activate my internet so I don't keep getting charged for a service I can't access.

Question

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Updated 

2 days ago

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XfinityQuemekia

Official Employee

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515 Messages

3 days ago

Hello @user_pih7t0 sorry to hear about the issues you're having activating your internet. Let's get this resolved.

To confirm, are you using a Xfinity gateway?

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user_pih7t0

Visitor

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3 Messages

Yes I'm using Xfinity gateway.

2 days ago

0

XfinityThomasB

Official Employee

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2.3K Messages

user_pih7t0 Thank you very much for the information! I would like to take a peek at the signal diagnostics. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

user_pih7t0

Visitor

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3 Messages

I sent the info through direct message.

2 days ago

0

XfinityThomasB

Official Employee

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2.3K Messages

user_pih7t0 Absolutely, I had replied to you a few minutes after you sent the direct message. If you head back into the direct message, you will see my reply.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

XfinityDilary

Official Employee

 • 

2.6K Messages

2 days ago

Thanks for allowing us to help with your service concerns, user_pih7t0. I'm glad moving outlets helped resolve your concern, and the service is working properly now. If you need anything else, don't hesitate to create a new public submission. We'll mark this post as resolved. Have a great rest of your night. 

 

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