Visitor
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2 Messages
Fire Hazzard HELP!!!!
We live in a 72 unit Condo and our CONDO's got inspected by the Atlantic City fire Dept capt. and we were FINED because our Comcast/Xfinity Service per the captain (Shall not
use hose bibbs in egrass ways as a ground )another board member has been chatting texting and calling Xfinity to correct this issue that per the Captain is a FIRE HAZZARD.
We were given a ticket number which is
[Edited: "Personal Information"]
and are being informed every time we call Comcast/Xfinity that thay will have someone out in 2 weeks this has been going
on since August 2025 and now we are in September and when my board member called today he was told we can't get someone there for at least 2 weeks
we are tired of talking to someone from the philippines or India giving us the run around for a FIRE HAZZARD that needs to corrected
PLEASE HELP!!!!!!!
XfinityJohnG
Official Employee
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2.1K Messages
4 days ago
Thank you very much for reaching out to our team here. I will be happy to look further into that issue and check on any open ticket from here. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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