Visitor
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1 Message
Finish install
I need to schedule my install to be completed. They came but a wire had to be run and I can’t find any way to contact someone. My portal shows that my system is active.
Visitor
•
1 Message
I need to schedule my install to be completed. They came but a wire had to be run and I can’t find any way to contact someone. My portal shows that my system is active.
XfinityThomasC
Official Employee
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2.5K Messages
2 days ago
Hello, @user_hrqoqh It would be my pleasure to assist you in getting your service activation complete. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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