Visitor
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2 Messages
Finally Had Enough
Hi. I have contacted support on chat, at the local xfinity stores and over the phone multiple times over the years to resolve the physical cable problem. When my cable was installed, the installer left the cable going across my back yard, along a fence and across to the corner of the home.
He said they would come back to bury the cable the next day
After a week I called and they said they said they would send someone out. No one came back.
After a few more months of it still not being buried i called again, no one came out. they always gave me runaround.
Now its been YEARS and its still not buried. Anyway, a few months ago my dog was almost killed because he got tangled up in the cable that was NEVER BURIED. If he would have died, I would have sued Xfinity and all related entities!
Thankfully he did not die, but I called xfinity and stated that I could not in good conscience keep paying the bill while xfinity was responsible for a dangerous situation in my yard.
I want my account to be CLOSED / CANCELED and I want all current fees/charges/etc. to be waived. I can send a current photo of the UNBURIED cable to official support if you need proof that the cable is still not buried.
XfinityAdrienne
Official Employee
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1.4K Messages
3 days ago
Good Morning, @user_2c4g9p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your line buried, it certainly is not what we want for our customers at all. I would be happy to look into the account with you, and process any changes you wish. We can also ensure the line is buried if you wish. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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