Skip to main content

    Support

    Offers

U
user_bc7d96
1st Topic
1st Reply

Visitor

 • 

3 Messages

Friday, May 30th, 2025 5:10 PM

Finally got through and technical support said they would call back if we got disconnected and of course they did not!

Spent an hour on the phone after my DVR content stopped and I was unable to stream well over at my friends. First, they said the last four of the credit card on my account were incorrect and the technician confirmed I was right after explaining their system said it was incorrect. Priyanshu [Edited: "Personal Information"] Said he would call back if we got disconnected for any reason and I gave him my phone number which he repeated back. Took an hour to get through and he did not call back. File another one with most terrible service available for a cable TV. Sincerely, Mark [Edit: PII]

Question

 • 

Updated 

3 days ago

 • Edited

18

1

0

user_bc7d96

Visitor

 • 

3 Messages

3 days ago

[Edited: "Personal Information"] did call back and was extremely helpful. Creating a ticket number that I can refer to if the problem isn’t resolved. He’s working 11 PM to 7 AM shift in India and God bless him. Namaste 🙏 

(edited)

1

0

XfinityEva

Official Employee

 • 

1.7K Messages

Hello there! Thanks for reaching out through our Xfinity Forums for help with your concern. If you are still having issues or have any questions about your ticket, feel free to reach out through direct message and include your full name and service address. Our team is here every day 6AM-1AM EST. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here