Final opportunity to retain customer

Dear Xfinity Customer Service,

this message is intended for a supervisor. 

I am reaching out as a long-time customer who has become increasingly frustrated with the service I have been receiving. Over the past few weeks, I’ve experienced recurring issues with my internet connectivity. Despite multiple attempts to resolve the problem, the service remains unreliable, which is unacceptable.  

Adding to my frustration, my monthly rates continue to increase without any corresponding improvement in the quality of service. This combination of higher costs and poor performance has led me to explore alternative options. I have already scheduled an appointment to install fiber internet with another provider, which offers 900 Mbps for $75/month.  

At this point, I am giving Xfinity one final opportunity to retain me as a customer. I am not interested in another promotional offer or bundle. The only way I will reconsider is if you can match or beat this offer. If this is not possible, I will move forward with my decision to switch providers.  

Please let me know your position on this matter promptly. I hope Xfinity values customer retention enough to address my concerns seriously.