Visitor
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1 Message
Final Cable connection
[Edited: "Personal Information"]. An aging cable was causing sporadic outages and your quick response team laid a temporary cable from one node to another across my lawn above ground. Since then your construction crew finally came an buried a new cable between the nodes but did not connect the node with the new cable and remove the temporary cable out of my yard. I'd like your network crew to finish their job.
XfinityGabby
Official Employee
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1.5K Messages
15 days ago
Hello, @TomH101. Thanks for taking the time to reach our team on Forums. We can definitely help get a ticket open to make sure this gets completed. Please send a DM with your full name and the full service address to assist.
Here's the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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