Visitor
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1 Message
Filing a property damage claim
On 5/22/2026, Comcast performed cable infrastructure maintenance in my area to repair a weak signal. This repair resulted in rendering one of our TVs inoperable. I would like to file a claim for this property damage. I have a detailed description of the incident. Comcast, please initiate the claim submittal process.
XfinityGabriel
Official Employee
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3.3K Messages
2 hours ago
@ToddLCor
Hi there! Thanks for taking the time out of your Tuesday to reach out. I can definitely understand how concerning it is to have a TV become inoperable following nearby maintenance work. We do want to make sure this is properly documented and reviewed. To move forward with a property damage claim, the best next step is to have our dedicated expert team initiate the formal process. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. Once we receive your account details and a brief description of what occurred, we’ll make sure your case is submitted for investigation. We appreciate you bringing this to our attention and will help ensure it’s handled as quickly as possible.
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