Visitor
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4 Messages
filing a formal complaint
I would like to know how to go about filing a formal complaint. I have been dealing with an ongoing issue regarding my cable service since Tuesday and despite reassurances otherwise I am not able to get an appointment before Monday. It would seem that 6 days, endless, mindless chats, faulty algorithms and a deliberate, calculated plan of keeping you from talking to a live person that this should have been resolved long ago but it hasn't. 2 trips to the cable office, swapping out modems and cable boxes and spending countless hours on mind numbing chats. I've absolutely had it with this company. This is by far and away the worst customer service experience that I have ever had, by far!!!!! I want to speak to someone who isn't a minion. I want to speak to someone that actually has some authority to manage problems. They have absolutely no problem taking your money on the exact same day of every month and nailing you with dozens of little hidden fees but when you want some actual customer service they actually put all of their effort in making sure you don't speak to anyone. I have a personal account as well as a business account and as soon as humanly possible I will be cancelling those services, even if it means paying more to someone else. The most important peron to any business is the customer and xfinity is a shining example of just how unimportant the customer is. As I have stated. I would like to file a FORMAL complaint and I will keep pushing until I get some resolution to my issues.
XfinityVianney
Official Employee
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2.4K Messages
1 day ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_n0ogws
Visitor
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4 Messages
11 hours ago
For the record. It's been 14+ hrs and not a word out of xfinty. I went to the chat as instructed, no one responded and I havent heard anything today either. Theres Xfinity customer service for you. This is why they are the worst providers and the worst customer service in the industry. If you haven't had the occasion to need customer service I suggest you switch to aprovider that actually cares about their customers.
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user_n0ogws
Visitor
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4 Messages
4 hours ago
And I just received notice that my waitlist appt. for tomorrow isn't available so I will have to wait until Monday. That means no cable for the entire weekend and no cable since Tuesday. This is exactly what xfinity customer service looks like. Nothing gets resolved, no account credit, no support no nothing. I would advise everyone that reads this and has a choice in their cable and internet provider to think long and hard before the ever let xfinity in the door. You may be ok today but if it comes to needing service or even trying to reach someone on the phone you are going to have the most nightmarish experience you've ever had with anyone's and I mean anyone's customer service. My advice is to steer clear, far and wide of xfinity. Just an absolutely terrible company to deal with on all levels.
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