Visitor
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1 Message
Filing a formal complaint on an agent.
I had a recent interaction with an agent that bothered me to my core! I asked to deactivate 3 boxes I turned in to the local Xfinity office. The office said I had to contact the billing to have them removed. So I used the chat. The agent, Tanya, asked if I wanted to add services and I said no. I have had EXTREMELY bad experiences just trying to upgrade my service so I said I didn't want any service changes, just the boxes removed. She sent me the authorization to remove boxes and instead it was authorization to add all the services I told her no to. I got back on the chat and told her she lied to me and to remove the services NOW! She said she didn't add services and I told her it was making me very upset. I asked to speak with a manager now! And amazingly......my internet cut out completely. Gone for over 15 minutes. I had to reset my box and try to get another agent. I was so upset that I couldn't see straight. This is unacceptible and I don't think she should be working at Xfinity at all. I hope she is fired.
XfinityMatthew
Official Employee
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2.2K Messages
9 hours ago
Hello @user_3e3u3p I am very sorry to hear about your experience. Our team can check the account and file a complaint for you if you wish to proceed with that. We can also remove the 3 boxes if that issue is still unresolved as well.
Please send us a direct message with your full name and the service address if you want to proceed with that process.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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